Warranty Information
Quality Sleep Direct is your primary point of contact for warranty questions and claims. If you believe your product may qualify for warranty service, our team will assist you with the review and next steps.
1. Warranty Coverage Overview
Mattresses and sleep products sold by Quality Sleep Direct are covered by limited manufacturer warranties. These warranties are intended to protect against qualifying manufacturing defects under normal residential use.
While specific coverage terms vary by product, warranties generally focus on defects related to materials or workmanship rather than comfort preference.
2. What Is Typically Covered
Depending on the product and manufacturer, warranty coverage may include verified defects such as:
- Structural defects in mattress support components
- Manufacturing defects in foam or coil systems
- Excessive impressions or sagging that meet the manufacturer’s criteria when measured without weight
Coverage determinations are based on manufacturer inspection standards and documentation.
3. What Is Not Covered
Manufacturer warranties do not cover issues related to normal use or personal comfort preference. Common exclusions include:
- Normal wear, gradual softening, or break-in
- Firmness or comfort dissatisfaction
- Damage caused by misuse, abuse, or improper support
- Stains, odors, mold, or contamination of any kind
- Liquid damage or spills
- Products used in commercial or non-residential settings unless specifically stated
4. Maintaining Warranty Eligibility
To help maintain warranty eligibility, customers should:
- Use a proper, supportive foundation or base appropriate for the product. Queen, King and Cal King sizes require a center support with a foot to the floor
- Keep the product clean and free of stains or damage
- Retain proof of purchase from Quality Sleep Direct
- Leave the law tag attached
Using a mattress protector is strongly recommended to help prevent accidental damage that could affect eligibility.
5. How to Request Warranty Assistance
If you believe your product may qualify for warranty service, please contact Quality Sleep Direct: [email protected]
- Provide your order number and product information
- Describe the issue you are experiencing
- Submit photos or measurements as requested
Quality Sleep Direct will review your submission and coordinate with the manufacturer or distributor as needed. The manufacturer makes the final determination regarding warranty coverage and resolution.
6. Repairs, Replacements & Fees
Approved warranty claims may result in repair or replacement at the manufacturer’s discretion. Replacement products may differ in appearance due to product updates or availability.
Depending on the product and warranty terms, customers may be responsible for certain costs, including shipping, handling, inspection, or removal fees. Original delivery charges are non-refundable.
7. Important Notes
- Warranty coverage applies only to the original purchaser
- Warranty periods begin on the date of delivery
- Product-specific warranty documents control all coverage terms
This page is intended as a helpful summary. Manufacturer warranty documentation provided with your product governs all warranty rights and obligations.
8. Questions?
Our team is here to help with warranty questions or claim requests: