Shipping & Delivery

1) How Shipping Works

Quality Sleep Direct is an online-only retailer. Most products are fulfilled directly from manufacturing and distribution partners and are prepared specifically for each order.

• Shipping charges are shown at checkout (and may be included in the product price for select items or promotions)
• Delivery timelines are estimates and may vary by production schedules, carrier capacity, and location
• Once your order ships, you’ll receive tracking or scheduling information when available

2) Shipping Methods

Shipping method is determined by the product selected and will be reflected at checkout.

3) Estimated Production & Transit Times

Many of our mattresses are built to order. Estimated timeframes may include:

• Production time (manufacturing/preparation)
• Transit time (carrier transportation to your area)
• Scheduling time (freight appointment coordination, when applicable)

Estimated delivery dates are not guaranteed and may change due to carrier delays, weather events, or operational constraints.

4) Delivery Appointments & Receiving Your Order

For freight shipments, the carrier typically contacts you to schedule a delivery window. To avoid delays, please ensure your phone number and email address are accurate at checkout.

• Be available to answer calls/texts from the carrier during scheduling
• Ensure access is available for the delivery vehicle (gated communities, narrow roads, etc.)
• If you miss a scheduled delivery appointment, re-delivery fees may apply

5) Inspecting Your Delivery (Important)

Please inspect your order before signing delivery paperwork. If the item is damaged to the point you are not going to keep it and want a replacement, DO NOT ACCEPT the delivery. Have the carrier take the item back to their terminal and contact [email protected]

• Inspect cartons/packaging for tears, punctures, or crush damage
• Photograph any damage before opening the packaging
• Reject the shipment if damage is too large to keep and report damage promptly to Customer Service

Damage claims may be time-sensitive and may require documentation.

6) Address Changes & Delivery Issues

Please review your shipping address carefully before placing your order. Once an order has entered production or fulfillment, address changes may not be possible.

• Incorrect addresses may cause delivery delays or return-to-sender fees
• Re-routing or storage fees charged by the carrier may be the customer’s responsibility
• We are not responsible for delays caused by incomplete delivery information

7) Shipping Restrictions

• We currently ship only within the contiguous United States (48 states)
• We do not ship to Alaska or Hawaii
• Some products may have additional delivery limitations based on size or destination

If a shipment cannot be completed due to destination restrictions, we may cancel the order and issue a refund consistent with our Terms of Sale.