Comfort Exchange Policy

1. Comfort Exchange Program

• Eligible after you’ve tried your mattress for at least 30 nights (to allow for natural adjustment).
• Exchange request must be made within 60 nights of delivery.
• One exchange permitted per order.
• Mattress must be in good condition — free of stains, damage, pests (including bedbugs), and strong odors (such as smoke). The law tag should remain attached until donation, as many charities require it.

How to start an exchange: Email [email protected]

2. Donation with Purpose 🌎❤️

We believe no mattress should go to waste. Before your replacement ships, we ask you to donate your original mattress to a recognized 501(c)(3) charity such as Salvation Army (satruck.org) or a local nonprofit. If you need help locating a charity, PickupMyDonation.com can assist.

This approach ensures:

• Families in need receive a safe, clean, lightly used mattress they could not otherwise afford.
• Our planet benefits by keeping mattresses out of landfills, reducing waste, and giving your mattress a meaningful second life.

To process your exchange, please provide:

• A dated receipt from the charity (with their name & contact info)
• Your name and mattress description on the receipt
• A simple photo of the mattress at pickup or drop-off

(Any pickup service fees are the customer’s responsibility.)

3. Exchange Order Details

• Your new mattress must be equal or greater in value.
• If the new mattress costs more, you pay the difference.
• One exchange per order.

4. Fees & Costs

• A flat exchange fee of $179 applies.
• Customer is responsible for all shipping and delivery fees on the replacement mattress.
• A $15 admin fee may apply.
• Original shipping and delivery fees are non-refundable.

5. Exclusions

• Exchanges cannot be processed without valid donation documentation.
• Exchange requests made after 60 nights from delivery cannot be accepted.
• Accessories (foundations, adjustable bases, clearance items) are final sale and not eligible for exchange.
• Quality Sleep Direct may decline or limit exchanges in cases of suspected abuse, policy violations, or safety concerns.

6. Our Commitment

• Provide another family with a better night’s sleep
• Reduce landfill waste and support sustainability

It’s comfort for you — and comfort for someone else.

7. Acceptance at Checkout

At checkout, customers must confirm:

“I have read and agree to the Terms of Sale and the Returns, Exchanges & Refunds Policy. I understand all sales are final (no refunds/returns). Shipping/delivery fees are non-refundable. A one-time comfort exchange may be available for eligible products, subject to the conditions in the Comfort Exchange Policy.”

This acknowledgment is recorded in the order record and helps prevent misunderstandings. This policy does not limit any rights you may have under applicable law.

Note: Not all mattresses qualify for the Comfort Exchange Program.