FAQs

We curate quality mattresses in two lines to fit different needs:

• Premium flat-shipped (never compressed) via freight for maximum structure and long-term performance—eligible for our purpose-driven Comfort Exchange.
• Value roll-packed (bed-in-a-box) for easier handling, faster parcel delivery, and a lower price point.

If you use the one-time Comfort Exchange on a Premium mattress, the Quality Sleep Direct mattress from your original order is donated to a local charity—helping a family in need and keeping waste out of landfills. QSD does not remove or donate any pre-existing mattress you owned before your purchase.

We’re an online-only retailer. This keeps prices lower and makes delivery simpler. For Premium models, our Comfort Exchange offers a one-time option if the feel isn’t right after you’ve tried it at home.

Premium mattresses are not roll-packed; they ship flat by freight.

Value mattresses are roll-packed and ship in a compact box via UPS/FedEx.

• Sleep position: side → plusher; back/stomach → medium to firmer support.
• Body profile: more weight → more support; lighter body → allow some plush for pressure relief.
• Feel preferences: latex = buoyant/cool; memory foam = contouring; hybrid = balanced.

Tip: if deciding between two firmness levels, most people are happier going slightly firmer, as comfort layers break in over ~30 nights.

Yes. We offer a selection of mattress foundations, adjustable bases, and bedding accessories to complete your setup. Please note that accessories are final sale and are not eligible for exchange or return.

We carry a curated mix of memory foam, hybrid innerspring, and natural latex models from trusted manufacturers across both lines. All mattresses meet U.S. safety and quality standards.

Some models use natural or organic components (e.g., latex, cotton). Check each product page for certifications. All models meet or exceed federal safety standards.

Yes. All mattresses we sell meet or exceed U.S. federal flammability standards (16 CFR 1632 & 1633). Compliance is required for every model we carry.

Many of our hybrid and latex models are designed with airflow and cooling features. Look for breathable covers, gel-infused comfort layers, or open-coil designs if temperature regulation is a priority.

Premium Because these ship flat, not compressed, you typically won’t experience strong off-gassing. A light “new product” scent is normal and dissipates with ventilation.

Value Roll-packed models may have a temporary “new mattress smell” from compression and packaging. Ventilate the room and allow 24–72 hours for full expansion.

Standard U.S. sizes: Twin, Twin XL, Full, Queen, King, and California King. We also carry a few models in RV Bunk, RV Short Queen, and RV Short King. Please contact Customer Support about custom sizes.

Yes. We have a small selection of RV models, and custom sizes are available on select models. Please contact customer support with your dimensions and preferred mattress type.

No. Use a sturdy foundation, slatted frame (typically slats ≤ 3" apart), platform bed, or an adjustable base per the manufacturer’s specs.

Yes—using proper support is required by manufacturers. Slats should typically be ≤ 3" apart with a center support for Queen and larger. Adjustable bases and platform beds are usually acceptable if they support the mattress evenly.

If you’re unsure, email a photo of your setup to [email protected] and we’ll confirm compatibility.

Yes—most models are adjustable-base friendly. Look for “adjustable base compatible” on the product page or contact us if you’re unsure.

Major credit/debit cards, Affirm financing, and (optionally) PayPal at checkout.

You’ll see available financing options and terms during checkout before you place your order.

Yes—Affirm offers monthly payments (approval and terms depend on your credit). You’ll see available plans and your exact terms at checkout before you place your order.

Affirm Disclosure: Rates from 0%–36% APR. Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

For details and example payment options, see our Financing Options page.

We currently collect sales tax in Georgia. If that changes, we’ll update the checkout automatically.

If you need to change or cancel, please contact us right away at [email protected]. Orders may be canceled only if they have not yet entered production. Once a mattress has left the manufacturer or warehouse, cancellations are not possible and freight/parcel fees may apply.

Accessories and smaller items may ship quickly, so contact us as soon as possible if you need to make a change.

We work hard to offer competitive pricing every day. If you see an identical item in stock from an authorized dealer, email [email protected]—we’ll review it.

We occasionally offer coupon codes on specific models or during special promotions. When available, the code will be shown on the product page or through an authorized promotion.

Enter the coupon code at checkout to apply the discount. Only one code may be used per order.

We may introduce exclusive discounts (e.g., military, first responder, or student) in the future. If offered, details will appear on this page.

To protect customers, some orders may require a quick verification (for example, when the billing and shipping addresses differ). If needed, we’ll email you right away—orders don’t ship until verification is complete.

We deliver across the contiguous U.S. We do not ship to Alaska, Hawaii, Puerto Rico, or international addresses. Extra lead time or fees may apply in remote areas.

Premium (freight): The carrier will contact you to schedule a delivery window. Availability varies by route and location; Saturday delivery isn’t available in all areas.

Value (parcel): UPS/FedEx deliveries follow standard routes—no appointment or scheduling.

If you miss a scheduled freight delivery, a redelivery fee may apply.

Premium: Ships flat by freight. Standard delivery is curbside; threshold delivery, where the carrier brings the mattress inside your home, is available for an additional expense.

Value: Ships roll-packed in a compact box via UPS/FedEx and is left at your door.

Premium: Most arrive in 2–4 weeks depending on location and freight scheduling.

Value: Usually 3–7 business days via UPS/FedEx once shipped.

Yes—carrier networks can experience delays during peak seasons or severe weather. We’ll share updates if we’re notified by the carrier.

Weights vary by model and size. As a guideline:

• Twin/Twin XL: 40–70 lbs
• Full: 60–90 lbs
• Queen: 80–120 lbs
• King/California King: 100–150 lbs

Premium: Bulky; we recommend two people to move.

Value: Boxed for easier handling; usually manageable by one or two people.

We’ll email tracking once your order ships.

Premium: For address changes after production or shipment, freight reroute/redelivery fees may apply and timelines can be affected.

Value: Parcel address changes are limited once in transit; carrier policies vary.

Yes. We’ll email tracking info when your order ships. Freight carriers (Premium) will also call/text to set an appointment.

Premium: Freight deliveries typically require an adult signature at the scheduled time.

Value: No signature required in most areas; standard UPS/FedEx parcel delivery.

Premium: Standard freight is curbside. For in-room setup or stair carries, select white-glove at checkout (where available). Fees may apply.

Value: Parcel deliveries are to your door; you carry the box inside and set up.

Premium: Allow 30 nights for your body and comfort layers to adjust.

Value: Allow 24–72 hours for full expansion after unboxing; comfort continues to settle over the first 30 nights.

Premium: No. Exchanges (Premium only) use our donation-first approach—you won’t need the original carton. Keep your order info and donation receipt if you request an exchange.

Value: Packaging can be recycled or discarded once you’re happy with the product.

No — removal of an existing mattress is the customer’s responsibility.

Quality Sleep Direct’s standard freight delivery does not include removal or disposal of old mattresses. Customers are responsible for arranging proper disposal or donation of any mattress they already own.

Mattresses are personal comfort products, so returns are not accepted. Instead:

• Premium: Eligible for a one-time Comfort Exchange so you can adjust the feel (donation and fees apply).
• Value: Final sale to keep pricing low; not eligible for Comfort Exchange.

If you use the Comfort Exchange program, the Quality Sleep Direct Premium mattress purchased under this order is donated to a local 501(c)(3) (e.g., Salvation Army or via PickupMyDonation.com).

• $179 exchange fee + $15 admin
• You cover replacement shipping/delivery
• Original delivery fees are non-refundable

Good condition—free of stains, damage, pests (including bedbugs), and strong odors (such as smoke). Keep the law tag attached until donation (many charities require it).

Email [email protected] with your order number. We’ll reply with next steps.

Yes—each brand includes a manufacturer’s warranty (commonly 10 years for Premium, and typically 5–10 years for Value models—varies by model). See the product page for specifics or email us for details.

• Manufacturing defects
• Qualifying sag (beyond the depth specified by the brand)

It does not cover comfort preference, misuse, stains, or damage. A proper foundation or adjustable base is required per the brand’s specs.

Use a flat, sturdy surface with center support on Queen and larger. Slats should be ≤ 3" apart. Foundations and adjustable bases must support the mattress evenly.

Email [email protected] with your order number, photos, and a brief description. We’ll help coordinate with the manufacturer.

Email us anytime at [email protected]. We aim to reply within 1 business day.

Customer Service Phone Hours: Monday–Thursday 9am–4pm (ET), Friday 9am–12pm (ET).

Our Phone Number is: (678) 999-2216