Privacy Policy

1) Information We Collect

Information you provide

We may collect personal information you provide when you:

• Place an order or request a quote
• Create an account or log in
• Subscribe to email updates
• Contact customer support (email, phone, forms)
• Complete forms on the Site

This may include: name, email address, phone number, billing/shipping address, order details, and any information you include in messages to us.

Information collected automatically

When you visit the Site, certain information may be collected automatically, such as:

• IP address and approximate location (e.g., city/state)
• Browser type, device type, and operating system
• Pages viewed, links clicked, and time spent on pages
• Referring/exit pages and general usage patterns

2) Cookies & Similar Technologies

Essential cookies

We use essential cookies required for core Site functionality, including maintaining shopping cart contents, managing checkout sessions, validating shipping information, processing payments, and preventing fraud. These cookies are necessary to complete a purchase and cannot be disabled through our systems.

Analytics cookies

We use analytics services, including Google Analytics, to collect aggregated information about how visitors interact with the Site, including product pages, cart activity, and checkout pages. Analytics cookies are not required to complete a purchase.

Security and performance services

We use security and performance services such as Cloudflare to help protect the Site, manage traffic, prevent fraud and abuse, and ensure reliable performance. These services may use cookies or similar technologies for security, load balancing, and threat detection purposes and are not used for advertising.

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to add items to your cart or complete checkout.

3) How We Use Your Information

• Process, fulfill, and deliver orders
• Send order confirmations and service-related communications
• Provide customer support and respond to inquiries
• Improve our Site, products, and customer experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal and regulatory obligations

4) Payments

We do not store full payment card numbers on our servers. Payments are processed securely through third-party providers including Stripe, PayPal, and Affirm (via Stripe).

These providers may collect and process personal information as necessary to authenticate transactions, assess financing eligibility, prevent fraud, and comply with legal obligations. Quality Sleep Direct receives confirmation of payment status but does not receive full payment card details.

Payment provider terms and privacy practices are governed by the policies of the respective providers.

5) Email Communications

We may send marketing emails if you opt in. You may unsubscribe at any time using the link in our emails. We also send transactional emails required to complete or support your order.

6) When We Share Information

• Service providers (hosting, security, analytics, email delivery)
• Payment processors
• Shipping and logistics partners
• Professional advisors
• Authorities where required by law

We may store order records and related documentation using secure third-party business systems to support order fulfillment, accounting, customer service, and dispute resolution.

We do not sell personal information.

7) Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

8A) Fraud Prevention & Automated Processing

We and our service providers may use automated tools to help detect and prevent fraud, unauthorized transactions, abuse, and security threats. These tools analyze transaction and device signals solely to protect customers and the integrity of our services.

9) Your Choices & Requests

• Unsubscribe from marketing emails
• Request access, correction, or deletion of certain personal information
• Contact us with privacy-related questions

10) California Privacy Rights

California residents may have rights under the CCPA and CPRA, including access and deletion rights, subject to legal exceptions. Quality Sleep Direct does not sell personal information.

11) Third-Party Links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices.

12) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.